Shipping policy

QUINNE SHIPPING POLICY

Shipping & Delivery

Thank you for shopping with Quinne. ♡

Every Quinne order is prepared with care before beginning its journey to you.

Order Processing

Orders are processed on business days, Monday to Friday, excluding Victorian public holidays.

We aim to prepare and dispatch orders as promptly as possible. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

During launches, periods of high order volume or public holidays, processing may take a little longer. If there is a significant delay affecting your order, we will do our best to keep you informed.

Australian Shipping

Standard shipping within Australia is A$11.

Delivery times vary depending on your location and the shipping carrier. Any delivery timeframe provided after dispatch is an estimate and may be affected by circumstances outside Quinne's control.

Tracking Your Order

Where tracking is available, your tracking details will be sent to the email address provided at checkout once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Details

Please check your shipping information carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible at cxvgroup@gmail.com. We will do our best to assist before the order is dispatched, but we cannot guarantee that shipping information can be changed once fulfilment has begun.

Delivery Issues

If your tracking shows an unusual delay or you believe there is an issue with your delivery, please contact us at cxvgroup@gmail.com with your order number so we can help investigate.

Returns

For information regarding returns, refunds and faulty items, please refer to our Return & Refund Policy.

Contact Us

For shipping enquiries, please contact:

Quinne
cxvgroup@gmail.com

Thank you for being part of our beginning.

Quinne ♡